Refund and Returns Policy

Refunds

Strictly no refund: no cash refund or credit back to credit cards

Exchanges

GalleCity will happily exchange items within 48 Hours from the original Delivery date.

Items should be in new condition, unworn, unaltered, and free of damage by the customers.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item and the exchange item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.